FAQs

Here are some of our more frequently asked questions.

Where are you located?

West Suburban Humane Society is located at 1901 Ogden Avenue in Downers Grove, IL 60515. Driving directions to the shelter are available  on our Location and Hours page.

When are you open?

We are open every day during the week, with the exception of Wednesday. For more information on the specific hours we're open, Please visit our Location and Hours page.

I am interested in learning more about a dog or cat. Who can I contact?

For additional information beyond what is published on this website's cats or dogs pages, contact our Animal Care Manager, Sarah Stromberg by email or by calling (630) 960-9600 ext. 23.

What are your adoption fees?

  • Kittens 11 months and younger - $175
  • Cats 1 year and older - $150
  • Senior cats 7 years and older - $75
  • Puppies 11 months and younger - $200
  • Dogs 1 year and older - $150
  • Senior dogs 7 years and older - $75

Do you take credit cards for adoption fees?

We take all major credit cards, except for American Express, cash, personal checks and debit cards.

What do your adoption fees cover?

Our adoption fee pays for the following:

Cats:

Spay or neuter surgery, microchip, collar with ID tag, FVRCP vaccine, de-worming, flea preventative, ear-mite check and treatment (if necessary), and a cat carrier.

Dogs:

Spay or neuter surgery, microchip, collar with ID tag, flea preventative, heartworm check and preventative, DA2PPv vaccine, Bordatella vaccine and a leash.

What are your requirements for adopting a pet?

You must be at least 21 years old with proper proof of age.

Current identification must show correct address and telephone number.

All members of the household must be present.

You must be willing to allow an authorized representative of WSHS to make an adoption follow-up either in person or by telephone.

If you are living with your parents, they must sign the adoption contract.

If at any time you are unable to keep the pet or are unable to provide it with proper care, you must contact WSHS and arrange to return it to us. One week's notice may be necessary due to space limitations.

Adoption fees are nonrefundable. WSHS is a non-profit organization. All funds are used to help the animals in our care.

How long will the adoption process take?

Your adoption interview at the shelter can take up to an hour. Adoptions may take up to an additional 24 hours to be finalized.

Why adopt from West Suburban Humane Society?

When you adopt an animal from WSHS you save a life, and space opens up for us to take in another stray dog or cat that needs a home. In addition, you also get a chance to find a companion that is a good match for your personality and lifestyle. You will work with trained and experienced adoption counselors who are familiar with the animals and will help you to select the best pet for your particular situation.

Are dogs and cats at West Suburban Humane Society healthy and well adjusted?

All of our animals are vet checked, spayed or neutered, current on their vaccinations, and microchipped. We also screen our animals for behavior problems. Even with the best behaved animal, however, you should expect to go through a period of adjustment as your pet becomes used to a new home, family and routine. No animal, no matter where it comes from, can be completely problem free or come with a health and behavior guarantee, but if you're prepared to provide your new family member with some time, training and patience, your reward will be a loving companion.

If I have to give up my cat or dog, can West Suburban Humane Society take it in?

Unfortunately, WSHS is always full and may not be able to help with owner give-ups. Check our Links page for a list of other shelters that may be able to assist you. If you need help in placing a dog, you can leave a message for our Canine Give Up Manager at (630) 960-9600 ext. 43. If you need help in placing a cat, you can leave a message for our Feline Give Up Manager at (630) 960-9600 ext. 44. They will return your call within 24 to 48 hours.

What types of dogs and cats do you have available for adoption?

WSHS has a tremendous variety of animals, purebred and mixed breed in all ages, sizes, colors and personalities. You can see the dogs and puppies we have available for adoption here, and the cats and kittens we have available here.

Do you help with wildlife?

WSHS is not licensed to take care of wildlife situations. For stray or injured wildlife you can contact your local police department or Willowbrook Wildlife at (630) 942-6200.

What if I have questions, after I get my new pet home?

If you have any questions regarding your new pet, we have behavior counselors on staff to assist you. If you have a question regarding your adopted dog or puppy, contact our Canine Behaviorist at (630) 960-9600 ext. 41. For questions regarding an adopted cat or kitten, contact our Feline Behaviorist at (630) 960-9600 ext. 42.